This article will introduce you to ICG's 'KPI Chart' which is a simple and effective feature that allows you to instantly provide a graphical representation of your data.More >
This article provides a step-by-step guide for logging into ICG.More >
This article will introduce you to the icons on ICGMore >
This article will show you how to create a KPI.More >
This article will show you how to insert data for a KPI.More >
This page will introduce you to all the icons on ICG. Alternatively you can download the quick reference guide below.
Actual vs Process Range (Routine Maintenance)
Green Bubble - Normal Result within the Process Range. No further action is required
Yellow Bubble - Abnormal Result worse than expected. FCA is required.
Red Bubble - Abnormal Result worse than expected. Team leader should intervene.
Blue Bubble - Abnormal Result better than expected. FCA is required to learn what happened.
White Bubble - No Actual or Process Range inserted.
Bold Ring - FCA is required.
Hatched Bubble - FCA is overdue
Process Range vs Client Range (Process Improvement)
Green Box - Process is delivering to desired performance
Yellow Box - Process not reached desired level of performance. Improvement Plan required
Red Box - Process not reached desired level of performance. Improvement Plan required
Blue Box - Process exceeded desired level of performance.
Black Horizontal line - Improvement Plan in progress to improve process.
Vertical Black Line - The Process Range is different between the months.
KPI Settings - Create and Edit KPIs
Input Data - Input data for KPI
User Settings - Adjust user settings, e-mail settings and change password
KPI Chart - View KPI Chart
Histogram - Create Histogram for selected KPI
Pareto - Create Pareto for selected KPI
Team Members - View other team members' dashboards
Consolidation Chart - View Consolidation chart
Consolidated KPI - Indicates that the KPI is the consolidated total of other KPIs